Lawn Care FAQ

Choosing to purchase lawn care for your home can come with a number of questions. We hope to answer at least a few of them!

How can I leave a review for my favorite Roots lawn technician?

Visit our Facebook page. Leave us a Google Review. Write us a Letter. Visit our Instagram page.

Why can’t my lawn look like a golf course?

You could hire a full-time greenskeeper, an expert who will mow your grass two or three times a week, perfectly regulate the water your lawn gets, apply special treatments whenever needed, etc., but most homeowners do it themselves. You’ve got to know how often to mow. When you mow too infrequently, you risk cutting too much of the grass blade, which can cause the grass to turn yellow. Same with fertilizing: Lawns with too much fertilizer are prone to disease.

Do I need to be home for my lawn service?

Before beginning treatment, your technician will knock on the door to let you know we’re there. Don’t be afraid to ask your technician any questions you might have about your lawn application. Not home? No problem. We still deliver our lawn care services if you’re on the go. Our lawn care pros will leave a sign in your yard to let you know we were there, and we’ll follow up with an after-service email to let you know what we did at your property. Don’t use email? No worries…we will leave a hard copy of your invoice on your front door.

Does Roots Turf and Ornamental require contracts?

No, however, we are a continuing service, providing weed control and fertilization, as well as outdoor pest control. We will service your property regularly throughout the year (average of 7 applications) unless requested by the home owner to discontinue treatments

When should I cut my grass?

The best time to cut your grass is before an application is applied, or to wait 24-48 hours after the application. Don’t forget – one of the best practices for mowing is to leave the clippings on your lawn to recycle moisture and nutrients back into your grass!

How long before my kids/family and pets can safely return to the grass?

Most of our products are safe to venture on once dry (usually an hour or so). Our technicians will give you a heads up if any special care is needed after an application. Law requires that we use posting signs after each application, and they remain on the property for 24 hours.

How often should I water my lawn?

We recommend 1 ½ to 2 inches per week divided into 2 to 3 days. Our sprinkler system installations can be set specific to your yard so your lawn gets the right amount of water throughout the year.

Why do certain areas of my lawn/landscape seem to be more problematic?

There are a number of reasons why and listed below are a few:

  • Soil conditions (compaction, thatch) (sand, clay)
  • Air flow (fences, retaining walls, planted screens)
  • Pet/urine damage
  • Water retention (low spots, high spots)
When should I water my lawn?

Watering in the morning gives your lawn time to absorb water before it evaporates and prevents disease. As far as products go, some granular applications we put down perform better when watered in. Check your after-service emails or left behind invoice to see if your technician suggests watering in the application.

How often should I mow/water my lawn?

Lawns in our area typically require 1-1.5” of water per week and need to be maintained at 1-1.5” tall (with the exception of St. Augustine grass that needs to be 3-5” tall). Do NOT remove more than 1/3 of the grass blade per mowing.

Are lawn care products safe?

Our lawn care process is based on the science of how your lawn grows best. We are committed to using some of the safest products in the industry and applying them in the safest manner possible. The products that you have under your kitchen sink are more hazardous than the formulas we apply to your landscape.

Are sharp mower blades important and should I bag or remove clippings?

A sharp mower blade will result in a clean-cut and will not leave grass blades ragged around the edges. This alone will help resist disease and other pests. Grass clippings should be left on the lawn when turf is maintained properly. It is only necessary to remove clippings if they are long and run the risk of smothering the turf beneath.

How do I make sure my lawn services continue next year?

At Roots Turf and Ornamental, we don’t lock you into a contract. Our services automatically renew from year to year, so you don’t have to worry about it!

Why was the technician only here for 5-10 minutes?

Each truck/technician is equipped with the most up-to-date tools and equipment needed to service your lawn in a timely manner. It is not uncommon for us to be on your property for short amounts of time.

How long until I see the weeds die?

Our weed treatments are designed to reach the root system to kill off weeds, so it typically takes between 10-14 days to see results. If it has been longer than 14 days and you’re still not seeing the weeds die off, give our client care team a call at 478-919-6424 for a complimentary service call.

What is the recommended mowing height for my grass?

Instead of mowing according to a preset schedule each week, mow based on the actual height of the turf. Do not remove more than 1/3 of the grass blade upon each mowing.

We recommend the following mowing heights based on the type of grass:

  • Bermuda Grass: 1 ½ to 2 inches
  • Centipede Grass: 1 ½ to 2 inches
  • St. Augustine Grass: 3 to 5 inches
  • Zoysia Grass: ¾ to 1 ½ inches
What is Budget Billing and how does it work?

Our Budget Billing payment program spreads the annual cost of your lawn care program across 12 equal monthly payments – this way you can budget easier, knowing the same amount will be coming out of your account every month. Because we don’t lock our customers into long-term contracts, if you decide to discontinue service, we’ll balance your account based on services received

When should I expect to see results?

Results can vary depending on which of our proven programs you choose and what state your lawn was in when you started with us at Roots Turf and Ornamental. We typically tell our clients that it takes about 1-2 full season to see a full turnaround in your lawn.

Have Additional Questions About Our Lawn Care?